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Individual ITIL 4 report — IT Service Management och ITIL. LaTeX document covering SDP, Change Enablement, and project-to-operations handover for the NordIQ service.
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Fredrick Amnehagen 97d49a344b Final draft-style version matching user's original voice 
- Simplified formatting (removed enumitem, description environments)
- Removed fabricated 'ProdTech/tre veckor' paragraph
- Added Go/No-Go criteria from SDP independently
- Added team section with real group members (Martina, Nahrin)
- Added 'hur du kom fram till linjen' reasoning in Kapitel 2
- Added 1st line → AI-tränare/Content Curators from SDP
- All formatting converted to plain text (no lists/environments)
2026-05-22 10:01:33 +00:00
Delivery Initial publish: ITIL 4 report with documentation and cleanup 2026-05-22 07:04:09 +00:00
references Initial publish: ITIL 4 report with documentation and cleanup 2026-05-22 07:04:09 +00:00
src Final draft-style version matching user's original voice 2026-05-22 10:01:33 +00:00
.gitignore Restructure project with standard LaTeX build system 2026-05-22 08:11:00 +00:00
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LICENSE Initial publish: ITIL 4 report with documentation and cleanup 2026-05-22 07:04:09 +00:00
Makefile Restructure project with standard LaTeX build system 2026-05-22 08:11:00 +00:00
rapport.pdf Restructure project with standard LaTeX build system 2026-05-22 08:11:00 +00:00
rapport.tex Final draft-style version matching user's original voice 2026-05-22 10:01:33 +00:00
README.md Restructure project with standard LaTeX build system 2026-05-22 08:11:00 +00:00
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README.md

ITIL 4 Individual Report — NordIQ Service Handover

Author: Fredrick Amnehagen
Course: IT Service Management och ITIL (15 yhp)
Program: IT-projektledare IPL25, Yrkeshögskolan Campus Mölndal
License: GPL-2.0-only

Overview

This repository contains the LaTeX source and related deliverables for an individual ITIL 4 report analysing the handover of the NordIQ service from project to operations. The report covers:

  • Service Design Package (SDP) summary for NordIQ, an LLM-based IT support agent
  • Change Enablement — why structured change management is critical at the project-to-operations boundary
  • The Four Dimensions — how they surfaced unasked questions during handover
  • Personal reflection on the IT project manager's role in bridging project and operations

Quick start

make          # build the PDF (requires TeX Live)
make view     # open the PDF
make clean    # remove build artifacts

Or use the auto-versioning script:

./build-pdf.sh

The latest PDF is always at rapport.pdf (tracked in git). Versioned archives accumulate in pdf-versions/ (gitignored).

Repository contents

Path Description
src/rapport.tex Main LaTeX document (Swedish)
rapport.pdf Latest built PDF
latexmkrc LaTeX build configuration
texlive.packages Required TeX Live packages
Makefile Build automation
build-pdf.sh Auto-versioning build script
Delivery/ Final deliverable PDFs for course submission
references/itil4/ ITIL 4 course reference material
references/current-task/school-report/ Assignment brief and study guides
LICENSE GNU General Public License v2

Prerequisites

Install TeX Live (Debian/Ubuntu):

sudo apt install texlive-latex-base texlive-latex-extra \
                 texlive-lang-european texlive-fonts-extra

See texlive.packages for the full list of required packages.